POLICY

Terms and Conditions

Reservations and confirmation

Montara Passu accepts booking requests by phone, WhatsApp, and email. A booking is confirmed only after our team confirms room availability, stay dates, number of guests, room rate, and any required advance payment.

Guests are responsible for sharing accurate names, contact details, arrival date, departure date, and expected arrival time. Rates, availability, and room assignments may change until confirmed by Montara Passu.

Booking requirements

Bookings must be made directly through Montara Passu by call, WhatsApp, or email.
Guests may be asked to provide a valid CNIC, passport, or other identification at check-in.
Any advance payment, deposit, or payment deadline will be communicated before confirmation.
Special requests are subject to availability and cannot be guaranteed unless confirmed.
Group bookings may require additional confirmation and payment terms.

Payments

Payment instructions are provided directly by Montara Passu. Please do not send payments to any third party unless the payment details have been confirmed through our official contact number or email.

Taxes, service charges, seasonal rates, transport, meals, tours, and other extras may be charged separately where applicable.

Check-in, check-out, and room use

Check-in and check-out times should be confirmed with our team before arrival. Early check-in and late check-out depend on availability and may include additional charges.

Rooms are provided for the confirmed number of guests only. Extra guests, extra bedding, meals, or services must be approved by Montara Passu and may be charged separately.

Room Rules

Please respect the quiet residential setting, nearby gardens, farmland, and local community.
Guests are expected to keep rooms and shared spaces clean and avoid damage to property.
Smoking, loud music, parties, or disruptive behavior may be restricted by management.
Pets are allowed only if confirmed in advance.
Guests are responsible for damage, loss, or excessive cleaning caused during their stay.

Meals, services, and facilities

Meals, parking, hot water, outdoor activities, local tours, and other services are subject to availability, weather, season, and staffing. Some services may require advance notice or extra payment.

Electricity, internet, road access, and mobile network conditions in mountain areas can vary. Montara Passu will make reasonable efforts to support guests, but some disruptions may be outside our control.

Cancellation and date changes

Cancellation, refund, and date-change terms depend on the booking dates, season, group size, and any advance payment agreed at the time of confirmation.

Please contact Montara Passu as early as possible if your travel plans change. Date changes are subject to room availability and rate differences.

Refund guidance

Refunds, if applicable, are processed according to the agreement made during booking confirmation.
No-shows or same-day cancellations may be charged fully or partially.
Bank, transfer, or payment service charges may be deducted from refunds where applicable.
Refund timing may depend on the payment method and banking process.
Weather, road closures, or travel disruption cases are reviewed individually by management.

Changes by Montara Passu

In rare cases, Montara Passu may need to adjust a booking due to maintenance, safety, weather, road access, or circumstances outside our control. If this happens, we will contact the guest and offer the best available option.

Confirmed guests should keep their phone number reachable before arrival, especially when traveling through mountain areas.

Guest safety and responsibility

Guests are responsible for their personal belongings, travel documents, equipment, and vehicles. Please keep valuables secure and inform our team immediately if you need assistance.

Passu and Hunza include mountain roads, changing weather, uneven paths, farms, streams, and outdoor terrain. Guests should use care during walks, hikes, tours, parking, and outdoor activities.

Respect for the place

Please respect local customs, neighbors, staff, and other guests.
Please do not damage trees, crops, gardens, walls, rooms, or shared property.
Waste should be placed in designated areas and not left on trails, farmland, or outdoor spaces.
Guests must follow reasonable safety and property instructions from Montara Passu staff.
Management may refuse service or end a stay for unsafe, illegal, or disruptive behavior.

Contact

For booking terms, availability, or questions about your stay, contact Montara Passu directly.

Phone and WhatsApp: +92 344 5880543
Email: info@montarapassu.com
Location: Janabad Passu, Gojal Hunza, Gilgit-Baltistan